Solutions · Coffee shops and roasters
Loyalty program for coffee shops: a stamp card that lives in the phone
Your line moves fast, so the card has to keep up. One QR scan, one stamp, done. Nothing for the customer to install.
What we hear most often
- Paper punch cards get lost, reprinted and gamed.
- You know your regulars by face, but not which ones stopped coming.
- The 2 p.m. lull comes back every week and you have no way to fill it.
The program we set up
- Mechanic
- Stamps, one per visit, reward on the 10th.
- Reward
- Any drink they want, no asterisk. A free coffee costs little and means a lot.
- Follow-up
- Inactive at 21 days. A coffee regular who vanishes for three weeks changed their commute, not their mind.
- Field note
- A customer who reaches the 3rd stamp almost always comes back for the 10th.
The nudge that brings people back
Two nudges run on their own: the reward that is nearly earned, and the regular who has not walked in for three weeks.
You are 2 stamps from a free coffee. We are saving you a seat.
Coffee shop loyalty in Montreal: tune the card to your neighbourhood
A downtown office café and a residential-street café in Verdun or Rosemont do not share the same peak hours. The reward threshold stays the same, but the timing of notifications and the inactivity delay change.
The office café lives on weekday mornings and lunch: a notification sent late morning on a slow day reminds regulars working from home that you are there. The neighbourhood café lives on customers who walk by every day, and the 21-day nudge flags right away the one who changed their route.
Our page on a loyalty program for Montreal restaurants and cafés gives the default settings for each type of area, and covers on-site setup, French and English, and Quebec’s Law 25.
What a coffee shop loyalty program costs
With ARSOM LOYALTY, Pro costs $119 a month and includes a loaned tablet, on-site setup and staff training. Starter costs $69 a month, without a tablet, with on-site onboarding.
For a café, the math is in drinks: a free drink on the 10th stamp costs what it costs you to make, not its menu price. The ROI calculator runs that math from your average ticket and your traffic. Plan details are on the pricing page.
Frequently asked questions
Does it slow down the counter?
No. The customer shows the card, your barista scans it, the stamp lands. The whole gesture takes under three seconds and requires no typing.
What about a first-time customer?
They scan the QR code on the counter and add the card to their wallet. Under 15 seconds, with no app and no account to create.
How much does a loyalty program for a coffee shop cost?
ARSOM LOYALTY has three plans: Starter at $69 a month, Pro at $119 a month (tablet loaned and installed) and Network at $99 a month per location; paying yearly costs about 20 % less. Every plan includes unlimited notifications, automated nudges and in-person setup; Pro, recommended for a single location, adds the loaned tablet, referrals and Google review requests.